TENTS RENTAL POLICY & PROCEDURE

RESERVATIONS

A non-refundable 50% down payment of the total rental charge is required to place a
An additional non-refundable 50% is due 3 days prior to the “out date” indicated on the rental
Three-days prior to the “out date”:
- The remaining payment on the rental total is due (final quantities needed)
- Deposit payment is collected. This is a flat amount collected to cover loss, damage, late returns, missing items, and unexpected conditions requiring additional services. The deposit amount is determined by the size of the order and is refunded after the order is checked in and closed (less any adjustments due to the aforementioned occurrences).
Adding to your order at any point in the process may require additional down
Minimum order size is $300

(including rental, sales, labor, damage waiver, delivery and retrieval but excluding sales tax).

Payments can be made with cash, credit card or check. Check payments must be received at least two weeks prior to the “out date”. Check refunds may take up to three weeks following the close of the contract (not the return date).
A CAC Card with the last four is typically used for identification when placing a reservation for a show only.

RENTAL PERIOD AND RATES

Generally, rates are quoted for a one-day or one-week, single-use tent facility. Arrangements for customers utilizing Event Essentials’ delivery, pick up and labor services are made on a case-by-case basis depending on customer or military needs, staff availability, delivery assets, venue requirements, etc.

Typically, arrangements allow for the equipment to be obtained at least the day before the event and returned the next business day after the event. If you require a different rental period or accommodation, please contact us for rate information. All charges are for time out whether used or not. Prices and policies are subject to change.

ORDER CHANGES

Final changes to rental item counts need to be placed at least one weeks prior to the “out date”.
Orders are packed, staged, and loaded one week prior to the “out date” and cannot be
Changing order dates can be adjusted for days and weeks, but splitting a weekly period into two stays is not allowed.

Equipment added to your order within one week of the “out date” may be subject to “Last Minute Order” or additional delivery
Once the order is assembled full charges
Reductions to orders may be subject to re-stocking
Changing the place of performance within Camp Arifjan, Camp Buehring, and Ali Al Salem Air Base is not applicable.

CANCELLATION

Cancellations made more than 3 days from the “out date” will be charged 50% of the total
Cancellations made within 1 day of the “out date” will be charged 100% of the total
Cancellation on special order or custom-built items is not refundable at Ali Al Salem Air Base & Camp Buehring.

TENT CANCELLATION

Tent reservations canceled 3 days or more prior to the “out date” will receive a 50%
Tent reservations canceled within 1 day of the “out date” will be charged the full

DAMAGE WAIVER

An optional damage waiver is available. For 10% of the rental charges, the customer can waive the risk of accidental damage to the rented items (excepted installed tents, see below). The Damage Waiver does not cover the cost of missing items or negligent use of the equipment. To make sure you receive credit for broken or damaged items (if Damage Waiver is elected), please return the broken items. For example, if a glass is broken, please return the broken piece(s) for coverage. Excluded from this waiver is loss or damage due to theft, disappearance, mildewed, burned or torn linen. Examples of damage covered by Damage Waiver include accidental damage such as chips, cracks, broken glassware; stains to linens, damage to tables or chairs. The damage waiver fee is non- refundable.

Damage Waiver is Not Available for Installed Tents

Damage waiver is not available on installed tents and is not charged on installed tents. Damage due to weather to tents installed by Event Essentials is Event Essentials’ risk. Damage to tents from vandalism, vehicles, lawn equipment, decorations, other vendors, grilling and food preparation, non-Event Essentials lighting, falling branches and trees not from weather, and chemicals such as fertilizers and pesticides; for example, is the customer’s responsibility.

Broken, Damaged and Missing Rental Items

The military and the customer are responsible for the equipment while in their possession. Be sure equipment is secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received!